Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To start a return, you can contact us at info@newflyingmonkbrewery.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return address:

Unit 1, Bradfield Manor Farm, Malmesbury SN14 6EU.

You can always contact us for any return question at info@newflyingmonkbrewery.co.uk, or call on 01666 838 415

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.